All of your i subscription queries answered here…

Scroll down to see our most frequently asked questions on:

• i Digital Subscriptions 
• Print Subscriptions 
• Digital Edition Subscriptions 

Digital Subscriptions

Not a subscriber yet?

If you still have questions about the i Digital Subscription before you commit, take a look below at some our most frequently asked questions…

How do I subscribe to the Digital Subscription package?

To subscribe, simply follow the steps below:

1. Visit inews.co.uk/subscribe  

2. Select the DIGITAL SUBSCRIPTION by clicking “Subscribe” now 

3. Choose between MONTHLY or YEARLY and click on Subscribe now 

4. Create an account by entering your details then select Continue 

5. Fill in your billing address details then click “Continue” 

6. Enter your payment details, then click Purchase – voilà, you are done and ready to start enjoying all the benefits of being an i digital subscriber. 

How much does the Digital Subscription cost?

The Digital Subscription usually costs £6.99 per month or £59.99 per year. However, to celebrate the launch of this new service users can enjoy: Registered inews.co.uk users: £4.49 per month, or £39.99 per year Non-register users: £5.49 per month, or £49.99 per year

How can I pay for the Digital Subscription?

We accept: Visa, Mastercard, Maestro and American Express.

What do I get with a Digital Subscription?

As part of the Digital Subscription offer subscribers get:

• Unlimited award-winning journalism online at inews.co.uk 
• Distraction-free news and puzzles via the i news app 
• Exclusive subscriber-only newsletters produced by a list of top-tier journalists  
• Access to all i puzzles 
• Ad-lite+ 70 per cent fewer ads on inews.co.uk for a better reading experience  

What if I’m not ready to subscribe – can I still read inews.co.uk for free?

You can still enjoy a limited number of articles on inews.co.uk and one puzzle a day when you register for free.

Is there a minimum spec needed to support the app?

• iOS: 15, 14, 13
• Android: 11, 10, 9 (Pie), 8 (Oreo), 7 (Nougat), 6 (Marshmallow)

How many people can share my subscription?

A subscription is assigned to one email address and user login, which means only one person can use it, but across multiple devices.

Will I have access straight away?

Yes, you can enjoy instant access as soon as you subscribe.

Already an i Digital Subscriber?

Find out how to see, update and manage your i Digital Subscription details…

Where can I see my plan and price?

To see details about your current subscription plan simply log into your account then click on the my account icon on the top right-hand corner, then select the “Manage Account” tab below and click on “Subscriptions”.

What’s included in my subscription?

As part of the Digital Subscription offer subscribers can access:

• Unlimited award-winning journalism online at inews.co.uk 
• Distraction free news and puzzles via the i news app 
• An exclusive subscriber-only newsletter produced by a list of top-tier journalists  
• Access all i puzzles 
• Ad-lite+ 70 per cent fewer ads on inews.co.uk for a better reading experience 

When does my subscription renew or end?

To find out when your subscription renews or ends simply log into your account then click on the my account icon on the top right-hand corner, then select the “Manage Account” tab below and click on “Subscriptions”.

How do I update my payment information?

To find out when your subscription renews or ends simply log into your account then click on the my account icon on the top right-hand corner, then select the “Manage Account” tab below and click on “Cards”. Click into the card you want to amend or select “Add card” to include a new payment option.

How do I cancel my subscription?

Your subscription is automatically set to roll over; if you don’t want this to happen, don’t worry – it’s very easy to change it. Once you have signed up, log into your account. Click on the my account icon in the top right-hand corner of the screen, then select the “Manage Account” tab below and click on “Subscriptions”. Here click on the “Manage” drop down menu and chose “Don’t bill me again”

If you wish to cancel your subscription before it is due to end please send an email to support@inews.co.uk

How can I change my email address?

To update the email address your digital subscription is linked to login in as usual then click on the my account icon on the top right-hand side. Next, go to the “Manage Account” tab below and select “Profile”. Simply click into the “Password” box and update your email address then click “Save changes” button.

How can I change my password?

If you are looking to update your password simply login as usual then click on the my account icon on the top right-hand side. Next, go to “Manage Account” and click “Profile” and select “Change password” below the “Password” box. Fill in the boxes with your current password followed by the password you would like to update it to then select the “Save changes” button. You can now log in using your new password.

How do I download the i news app?

The app is available to download via the App Store or Google Play.

What devices work with the app?

• iOS: 15, 14, 13
• Android: 11, 10, 9 (Pie), 8 (Oreo), 7 (Nougat), 6 (Marshmallow)

For all other queries please contact support@inews.com

Print Subscription

Everything you need answers to for your print newspaper subscription

Why take out a subscription?

By buying a subscription you will save money compared with the normal price of the paper.

How does the subscription work?

Subscribers are sent dated vouchers. Simply select the relevant voucher for that day and hand it to your newsagent as payment.

Home delivery subscribers will have the paper delivered to their home each morning Monday-Saturday. Please note, delivery will depend on the service availability to your home address. Prices inclusive of delivery charge.

Subscription Card subscribers are sent a card to use at newsagents with epay, PayPoint or Payzone terminals. The retailer scans your card as full payment for the cover price of the paper when you buy it.

You can also arrange home delivery separately through your newsagent using the home delivery letter. Full details are enclosed in your welcome pack.

How do the paper vouchers work?

The vouchers cover Monday to Saturday as i is not published on Sundays, although you can still buy the weekend issue using your Saturday voucher on Sundays.

There is a voucher for each day of the week that you have subscribed for. You simply take the voucher into a participating newsagent and exchange it for your copy of i. The vouchers will expire after a certain date (this will be marked on the vouchers).

If you have purchased i as a gift, then we will dispatch the vouchers to your gift recipient.

We will also send a welcome letter to confirm when the subscription will start and end, and to reiterate how the voucher system works.

How does the Subscription Card work?

The Subscription Card contains dated credits that cover Monday to Saturday as i is not published on Sundays, although you can still buy the weekend issue using your Saturday credit on Sundays.

There is a credit for each day of the week that you have subscribed for. You simply take your Card into a participating newsagent with an epay, PayPoint or Payzone terminal and it will be scanned as payment for your copy of i. You can find your nearest retailer able to accept the card at imovo.org/istorefinder

If you have purchased i as a gift, then we will dispatch the Card to your gift recipient.

The welcome pack with the Subscription Card contains full details on how to use it.

Where can I purchase the newspaper?

The paper is widely available at most major retailers in the area. If you find your newsagent does not stock the paper, please ask them if they can order it in for you. If you still experience difficulty please call us and we’ll be happy to find a retailer in your area where you can redeem the vouchers.

Can I have i delivered?

You can choose to have i delivered in most areas through our home delivery service available when you sign up for a subscription.

However, if our service is not available where you live a lot of local retailers offer their own delivery services, and many of our customers receive their papers in this way.

This is not managed by i, but by people liaising with their own newsagent. Some have very large delivery ranges – up to 20 miles in some rural areas. We would recommend that you contact your most local delivering newsagent directly, and find out his or her charges for the delivery of papers.

If they do not offer a delivery service, they may be able to recommend another retailer that does. If you use your own newsagent, you can pay for the paper with your subscription vouchers but you will have to pay the delivery charge separately. If you have a Subscription Card you will be sent a home delivery letter to use with your own newsagent.

As a print subscriber, do I have access to the digital package?

If you subscribe for 6 days a week you have access to the full i digital package with unique, exclusive features, online puzzles and additional content with unlimited access to inews.co.uk and the inews: World News & Politics app. Plus you can sign up to our subscriber only newsletters.

Full details of how to access the digital package are sent to you by email when you subscribe.

If you don’t have this email please contact help@i-subscription.co.uk or telephone 0800 0820628 (Mon-Fri 9am-5.30pm) and quote your subscriber number.

Do I need to renew my subscription?

If you pay by Direct Debit, home delivery of i will continue seamlessly, or you will automatically receive your new vouchers two weeks before your existing vouchers end.

If you pay by credit card, we will notify you before your vouchers expire with details of how to continue your subscription.

How does Direct Debit continuous payment work?

Subscriptions are made on either an annual, bi-annual, quarterly or monthly basis by Direct Debit. Your payments are spread accordingly. As this is a continuous payment method you are in complete control of your subscription as well as eliminating the need for renewal reminders.

Is the online payment secure?

Yes. We use SSL encryption software to keep the details of your order and payment information secure.

How do you acknowledge receipt of my order?

If you order online, we will acknowledge your order with a receipt at the end of the transaction and an email sent to the email address supplied. If you order by phone and have given us your email address, we will send you an email confirmation immediately. If you don’t have an email address we will write to you within a week.

When will my first vouchers or my Subscription Card arrive?

Please allow up to 21 working days for your vouchers or Subscription Card to arrive by post.

Subsequent vouchers will be delivered before the expiry of the last set of vouchers sent. Your Subscription Card will be topped up automatically.

What if I move home?

If you are planning to move, please update your details online by or by calling 0800 0820628.

What happens if I go on holiday?

If you subscribe using our home delivery service or Subscription Card, you can login into your account and stop your deliveries for up to 21 consecutive days. You need to give us four days notice to receive a refund. Alternatively you can call 0800 0820628.

If you are travelling in the UK, you are still able to use your Subscription Card at participating retailers.

Your vouchers can be used in most places in the UK, so if you are travelling within this country, simply take your i vouchers with you. Unfortunately, i is not published abroad, but you can give your i vouchers to a friend or relative to use while you are away

What do you do with my personal information?

We use the personal information you provide (eg name, address, email address, telephone number) to process your subscription order. When you subscribe we will ask you about receiving further offers from inews UK.

Do you use ‘Cookies’?

From time to time we may store ‘cookies’ (small files transmitted between server software and the browser on your computer) on your computer’s hard drive to make your use of the on-line subscription process easier. The personal information you provide (name, address, email, payment details etc) are stored on our secure server, not in a cookie. Please see our Cookie Settings information at the bottom of this page.

What should I do if I don’t receive my vouchers or Subscription Card on time?

If for any reason your vouchers don’t arrive, please call 0800 0820628. Please remember to notify us if you have changed address.

What should I do if my newspaper isn’t delivered?

If you have your newspaper delivered through our service and it doesn’t arrive, please call our home delivery helpline on 01782 959530

What if my newspaper doesn’t publish on any given day?

In the very unlikely event that you pay for a copy that isn’t published, simply call the subscription line on 0800 0820628 and we’ll arrange a refund for that issue at your current subscription rate.

Can I use my vouchers or Subscription Card to pay for a different newspaper?

No, your voucher or Card can only be used for the newspaper title printed on it.

What happens if I change my mind?

If you wish to cancel your subscription, you have 14 days from receipt of your i vouchers to cancel. Simply send your pack of unused i vouchers back to us with a covering letter, including your customer reference number, and we will refund your payment. Unfortunately we cannot refund your payment until we receive your returned vouchers.

What happens when my vouchers run out?

We will contact you towards the end of your subscription period, and ask if you would like to renew.

Can I read i on my iPad or other devices?

Yes. i is available as an app and is free to print subscribers. Just download it from your preferred app store and then login using your email address and subscriber number.

How do I cancel my subscription?

If you pay by Direct Debit, you need to notify us of your cancellation a minimum of four weeks before the end of your current set of vouchers. Once your payment has been authorised we cannot refund any vouchers that are not used.

For all other queries please contact:
Email: help@i-subscription.co.uk
Telephone: 0800 0820628 (Mon-Fri 9am-5.30pm) for voucher and general queries
01782 959530 for failed home delivery queries
If you are an existing subscriber, please quote your subscriber number.

Digital Edition

Why take out a subscription?

If you subscribe to the app, download it from your preferred app store and then login using your email address and subscriber number.

If you’ve subscribed to the online digital edition, just click the link that’s sent to you and login using your email address and subscriber number.

Do I need to renew my subscription?

If you pay monthly by credit card, your account will be automatically renewed each month

If you pay for 6 or 12 months as a single payment, we will notify you before your subscription expires with details of how to continue.

How does the continuous payment work?

The payment will be taken from your credit card every month.

What happens if my credit card expires?

If you pay monthly, you will need to update your credit card details on your account. Just visit i-subscription.co.uk and click login. Access your account and update your details.

Is the online payment secure?

Yes. We use SSL encryption software to keep the details of your order and payment information secure

How do you acknowledge receipt of my order?

We acknowledge your order with a receipt at the end of the transaction and an email is sent to the email address supplied.

What happens if I go on holiday?

You can access the app and the online digital edition from anywhere

What do you do with my personal information?

We use the personal information you provide (eg name, address, email address, telephone number) to process your subscription order. When you subscribe we will ask you about receiving further offers from Associated Newspaper.

Do you use ‘Cookies’?

From time to time we may store ‘cookies’ (small files transmitted between server software and the browser on your computer) on your computer’s hard drive to make your use of the on-line subscription process easier. The personal information you provide (name, address, email, payment details etc) are stored on our secure server, not in a cookie.

How do I cancel my account?

If you wish to cancel your subscription, you have 14 days within which to cancel. After then you can cancel at the end of your subscription period.

If you pay monthly, please email help@i-subscription.co.uk or call 0800 082 0628 (Mon-Fri 9.00am-5.30pm) at least 5 days before the end of your subscription.

If you pay every 6 months or annually, you can just let your account lapse.

For all other queries please contact: customer.services@inews.co.uk – If you are an existing subscriber, please quote your subscriber number.